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Contact Soleusair Customer Service

How to Reach a Person at Soleusair

Verified Contact Information

Toll-Free Number:

  • 1-888-876-5387
Call customer service
Send Message

Soleusair Emails:

Customer Service
Sales/ Reservations
contact@soleusna.com

Soleusair Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular Soleusair Phone Number
1 (888) 876-5387
Average Hold Time
More than 30 min
Average Calls duration
1 minute
Most Popular Soleusair Email Address
contact@soleusairwest.com
Soleusair Live Agent Availability
31% of callers successfully reach a real person
Issue Resolution Rate
Low (4% reported full resolution)
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
View full overview ›

How to Contact Soleusair Customer Service?

Most Popular Number:

(888) 876-5387
Total calls: 680 Issues resolved: 12 Last call: Mar 26, 2026

If you have questions or issues with the purchased item, call Soleusair customer support at 1-888-876-5387. You can also contact the customer service representatives at this number to learn more about the company, its products, and services. The customer care experts are ready to answer your questions and help you solve your problems Monday through Friday between 8 a.m. and 5 p.m. PT.

You can email Soleusair customer service using the following address: contact@soleusairwest.com. The customer care agents are ready to handle consumers' questions and concerns sent to this email. You can contact the Help Center via this email to request information about the specific product and its quality or to discuss warranty service inquiries. If you have questions regarding the Privacy Policy, email them to the Data Protection Officer at the mentioned address. To get in touch with the Sales Department, write to sales@soleusairwest.com.

Alternatively, you can message the Soleusair Help Center online via their social media pages. They usually respond to direct messages within several business hours.

You can visit Soleusair.com whenever you need to get in touch with customer support. Find the Contact Us link on the Soleusair website's homepage and complete the online form with the required information and your inquiry details. Click the Submit button and await the response from the customer care agent. They will contact you, providing information or offering ways to resolve the problem as soon as they study your request. You can also find the Soleusair phone numbers and email links on the Contact Us page to reach customer service with your inquiry. Alternatively, you can write an email or use the company's social media pages to discuss your questions.

The Soleusair address to mail their corporate office is Soleus Air Corporation, 935 Lawson St, City Of Industry, California 91748, United States. You can send official correspondence and documentation to this address. The customer care team is also ready to handle concerns, complaints, and suggestions sent to this office. Another address to contact the Soleusair representatives is SoleusAir West, 9645 Telstar Ave, El Monte, CA 91731, United States.

If you are looking for a specific office location, visit the company's website and click the Worldwide Locations link in the top right corner of the homepage. Select your region to check the company branches in your area.

PissedConsumer Club

Contact Information

Soleusair Website:

Soleusair Help Center:

Corporate Office Address:

Soleus Air Corporation
935 Lawson St
City Of Industry, California 91748
United States

Other Info (opening hours):

Hours:

Monday - Friday: 9:30 A.M. - 5:00 P.M. (PST)


Other Location:

SoleusAir West

9645 Telstar Ave

El Monte CA 91731

More contact details

Summary of Soleusair Customer Service Calls

769 TOTAL
CALLS
01:01 AVG CALL
DURATION
4% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Soleusair?

Product/ Service Question:

  • “Unit doesn't work”
  • “Error code PE”
  • “Air conditioner product”

Request for Information Question:

  • “The PM2.5 reader has read between 1 and 3 since I set up up the device yesterday. I am concerned that the dust detector laser isn’t working.”
  • “Dehumidifier questions”
  • “Questions on hooking the hose up to it”

Return/ Replace Question:

  • “Change name”
  • “Replacement portable universal caster wheels”
  • “Need replacement of item”

Staff Question:

  • “Customer service”
  • “Any soleusair services in Kansas City??”
  • “Find a service center model WS3-08EW-201 zip 92405”

Shipping and Delivery Question:

  • “Information about size and heat/air and drain plug”
  • “Missing part”
  • “Did not get the product”

Account Question:

  • “E2 code”
  • “E5 errror code”
  • “Air conditioner code h8”

Activation/ Cancellation Question:

  • “Cancel order”
  • “Activate heat strip”
  • “Cancel an order just placed”

Website/ Application Question:

  • “Can't re-install my filters”
  • “Installation setup supplies”
  • “Installation issue”

Refund Question:

  • “Refund”

Other Question:

  • “Need a part”
  • “Parrs”
  • “Cleaning a Soleus air dehumidifier”

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