Soleusair Reviews

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New Reviewer

Cannot get chat to answer texts.

Soleusair - Cannot get chat to answer texts.
Soleusair - Cannot get chat to answer texts.
Soleusair - Cannot get chat to answer texts.
Purchased May 27. Last week suddenly began making horrible loud clunking sound. Turned off. Turned on couple times days later sane sound 91 here. Need it. Cant get response from their chat site even though says delivered on all my texts. Then says stopped due to in activity
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ID
#2084842 Review #2084842 is a subjective opinion of poster.
Product
Soleusair Air Conditioner
Pros
  • Worked wonderful for 3 weeks
Cons
  • Service i receive when i reached out
  • Poor customer service
Loss
$529
Preferred solution
Replacement air conditioner

Portable AC repair

Soleusair - Portable AC repair
Soleusair - Portable AC repair
The air conditioners buttons on top of it don't work, sometimes they do. When it does work it blows cold air but why would the buttons freeze up and why won't remote work
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ID
#3140773 Review #3140773 is a subjective opinion of poster.
Location
Marion, Ohio

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Verified Reviewer
New Reviewer

Factory recall

I contacted the wrong SOLEUS. I obtained a portable dehumidifier with internal pump HMT-D70EIP-A . There are no indications of use. No water marks. The air filter is clean. A neighbor warned me of possible defects causing a fire. You Tube showed many. all made by the same firm in China with defects. Numbers on the back: MD 0000 11519****.....and SN504513****100 190****. Here near Milwaukee, it's too cold and dry to test a dehumidifier. Please advise.

User's recommendation: None. Please reply to my inquiry.

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ID
#3116141 Review #3116141 is a subjective opinion of poster.
Location
Waukesha, Wisconsin
Loss
$1
Preferred solution
Please reply to my inquiry.....for the umpteenth time!

Heater issues.

Wall mountable micathermic flat panel radiator- after running a couple of minutes an E1 shows and it stops. What does it mean? Is this fixable? Help, Im cold.
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ID
#3037001 Review #3037001 is a subjective opinion of poster.
Location
Hopkinsville, Kentucky
New Reviewer

Trying to buy part

No one answers. Need to purchase fan for LX-140 air conditioner w/heater 660-525-**** Tried email, phone. Where do I buy parts?

User's recommendation: Don’t buy if no returns call.

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ID
#2925533 Review #2925533 is a subjective opinion of poster.
Pros
  • When it worked it worked good
  • Cold air
Cons
  • No customer service available
Loss
$1000
Preferred solution
Part
New Reviewer

Machine didn't work and contact contact never go through.

I purchased a dehumidifier (SoleusAir, model number: HMT-D70EIP-A) in Menards, but It didnt work currently. The machine is running but no water come out. I followed troubleshooting instruction, but didnt solve the problem, I think it is compressor issue. I contacted the service and went to the web-set many times, but never go through. Please solve the problem and make the equipment works.

User's recommendation: Do not buy this item,

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ID
#2893363 Review #2893363 is a subjective opinion of poster.
Cons
  • No service after purchase
Preferred solution
Full refund

Unhappy

Air conditioner broke. They finally agreed to replace it. After 10 phone calls. I gotta pay $200 to ship it back to California. I'm not sending it back. I'll throw it away before I spend that much in shipping.
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ID
#2887779 Review #2887779 is a subjective opinion of poster.
Location
Reading, Pennsylvania
New Reviewer

Air conditioner almost caught fire

Soleusair - Air conditioner almost caught fire
Soleusair - Air conditioner almost caught fire
Soleusair - Air conditioner almost caught fire
We smelled burning plastic, unplugged the cord and saw that it had melted the plastic on the plug as well as the outlet to our home. It will no longer turn on.
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ID
#2886323 Review #2886323 is a subjective opinion of poster.
Product
Soleusair Air Conditioner
Cons
  • Poor and very intimidating customer service
Loss
$500
Preferred solution
Let the company propose a solution
New Reviewer

The Soleus Air HM3-15R-32. Just got warning, Can't get HOT

I turned on the heater, setting up to 80, but it just warms up, not getting hot like the first time when I bought. How can I fixed it, or send it to who can repair (SoleusAir HM2-15R-32)
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ID
#2807079 Review #2807079 is a subjective opinion of poster.
New Reviewer

Unhappy remote doesn’t work and it’s only covered for 30 day I spent 700. On it

Remote doesnt work and its less than 6 months old they want me to buy a remote after spending 700 on the air conditioner
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ID
#2802818 Review #2802818 is a subjective opinion of poster.
Location
Springville, Pennsylvania

Why shouldI get app for 50 pint dehumidifier. Can download only my son’s Soleus map

No explanation on material I have read as to why I need your app. I tried to do load app and up popped my sons Soleus app. I dont know his password, cannot enter my email and is it worth the trouble?
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ID
#2788050 Review #2788050 is a subjective opinion of poster.
Location
Greensburg, Pennsylvania
New Reviewer

Problem with dehumidifier

Very low quality products. I bought one of theors dehumidifier. Used approx 10 times in one season. And then packed put it storage. I tried to use after one year. It wont collect any water. And now they want me get the new dehumidifier. From their company. Instead of telling me what was wrong with it. So stay away from this very cheap product. Just used 10 times and it is not working anymore

User's recommendation: Don’t buy their product it will last only if be season.

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ID
#2742251 Review #2742251 is a subjective opinion of poster.
Pros
  • Price
Cons
  • Recall
  • Do not last
  • No service
Loss
$250
Preferred solution
Let the company propose a solution
New Reviewer

No return policy-poor customer service

I ordered exhaust hoses and filter for a model Lx140/140bl The whole order was wrong. I made the filter fit by grinding it. The hoses are left thread and I need right and now I'm told you don't have them and no return policy. order 122237. Very poor for an american company.!

User's recommendation: do not buy.

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ID
#2735166 Review #2735166 is a subjective opinion of poster.
Cons
  • Poor customer service
Loss
$40
Preferred solution
Price reduction

Do not buy Soleusair

I asked Soleusair where I could get my unit repaired. Their response was to ask when and where my unit was purchased. I supplied that information and their response was that contracts had been terminated between companies.I would not

User's recommendation: I would not buy this product.

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ID
#2732718 Review #2732718 is a subjective opinion of poster.
Location
Saint Paul, Minnesota

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Verified Reviewer
New Reviewer

Dehumidifier went out while warranty still good

Compressor went out in the dehumidifier after a year and a half after purchase. Warranty still good but every number I call that is listed by SoleusAir either is bogus or they keep making me run around and Im sick of it.

User's recommendation: Don’t Buy.

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ID
#2718688 Review #2718688 is a subjective opinion of poster.
Cons
  • Customer service & not honoring warranty
Preferred solution
Replacement

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Dehumidifier Warranty

A 2 years ago in 2019 we bought a dehumidifier model #HMT-D70E-A and weve taken proper care of it by cleaning the filter and constant maintenance and it ran for a year perfectly. Now the compressor stopped running and no water is collected but the fan runs, we did all the troubleshooting tips from you guys and still it doesnt work. We want to replace it since our warranty is still good and still is for quite some time.
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ID
#2718677 Review #2718677 is a subjective opinion of poster.
Loss
$161
Preferred solution
Product replacement

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