Not resolved
Customer service

I will never again purchase a Soleusair product. I have an air conditioner which I bought less than 3 years ago.

I had a really strange thing happen in which the filter door melted ( not a fire). When I tried to replace the filter door, I had a very difficult time contacting the company.

When on the 4th attempt, I finally got through, I found out the model has been discontinued and they no longer have parts for it.

The air conditioner is only three years old and they no longer have parts! Don't buy any products made by this company.

Reason of review: Poor customer service.

Monetary Loss: $350.

Preferred solution: Price reduction.

I didn't like: Customer service and company practices.

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